Closing Date:

Jul 17, 2017


Commensurate with experience

How to Apply:

Job Description:


BSR is a global nonprofit organization that works with its network of more
than 250 member companies and other partners to build a just and sustainable
world. From its offices in Asia, Europe, and North America, BSR develops
sustainable business strategies and solutions through consulting, research,
and cross-sector collaboration. Visit for more information about
BSR’s 25 years of leadership in sustainability.

We are proud to say that we have a team of some of the most talented and
motivated people in the industry working in our global offices in Copenhagen,
Guangzhou, Hong Kong, New York, Paris, San Francisco, Shanghai, and Tokyo.


As part of BSR’s strategy to reinforce its operational infrastructure and
enhance organizational impact within the sustainability arena, the
Coordinator, Knowledge Management and Research, is an integral member of the
BSR Operations team, leading on BSR’s content management, data quality
assurance and control, SharePoint Online site optimization, and internal
research and support.

This is an exciting time to join a growing internal team that is responsible
for managing and coordinating global operations across the organization. The
Coordinator will serve as the main institutional point of contact for all
knowledge management and research requirements leveraging SharePoint Online
and Salesforce as our internal databases and informational platforms and
provide operational support related to knowledge management to achieve the
milestones set forth in the 2017 Operations work plan.

The Coordinator will report to BSR’s Associate Director, Operations, based
in New York City. The Coordinator will work closely with the IT team and
operational points of contact across BSR’s 8 global offices. The
Coordinator will also support staff worldwide to identify and address
knowledge management gaps, prioritize and coordinate all requests, leverage
best practices for knowledge management and research, categorize and refine
the current infrastructure where relevant, and handle all related inquiries
and activities. The Coordinator will be located in our New York office.


Knowledge Management Administration and Analysis

-Provides technical expertise on SharePoint Online site content configuration
and maintenance to support enterprise-wide content management and to refine
the information architecture in close collaboration with the IT Team
-Reinforces best practices for knowledge management protocols and conventions
as set forth by the IT and Operations teams
-Develops and administers training modules to enhance user adoption and
solicits feedback regularly to institute platform refinements
-Performs quarterly analysis of SharePoint Online user adoption in
conjunction with the BSR IT team and designs templates, workflows, and other
customizations to enhance optimization of knowledge management
-Coordinates with site administrators in adherence with the knowledge
management governance structure to perform quality assurance and quality
control assessments

Internal Research Coordination and Support

-With a general understanding of sustainability issues and trends, provides
research support for global teams to cross-reference project data sources and
past performance references; and serves as a central coordinator for all
subject-matter-related inquiries
-Cross-references Salesforce to review past and current projects to determine
the documentation available to teams for review and supports the update of
informational gaps identified by teams
-Indexes and catalogs data sources to include tagging and naming convention
adherence to ensure ease of future reference and searchability and provides
training to global teams to support organization-wide application
-Maintains research request log and prioritizes issues providing appropriate
and reliable response timeframes to execute; escalates to the Associate
Director as needed
-Manages the global research process for BSR’s active and archived internal
content based upon the knowledge management framework and guidelines set
forth by the Operations and IT teams and maintains database of all external
and internal research tools and provides support to teams as needed
-Serves as the internal advocate for user adoption of knowledge management
tools and processes and builds global alliances with staff to communicate and
reinforce best-in-class standards


-3-5+ years of research, knowledge management configuration and deployment,
enterprise content management, and global coordination experience
-A minimum of a bachelor degree
-Experience with SharePoint Online required; web design and customization
skills a major plus; Salesforce familiarity a plus
-Experience with project and change management processes and user adoption
best practices
-Strong research and analytical background with the ability to quickly
identify issues and provide thorough, high-quality customer service support
-Demonstrated interpersonal skills working across different cultures and time
-Knowledge of and experience working on issues related to
sustainability/corporate social responsibility preferred
-Excellent English-language written and verbal communication and editing
-Fluency in a 2nd language an advantage (e.g. French, Mandarin Chinese,
Spanish, etc.)
-Positive attitude, teamwork and entrepreneurial mindset, proactive problem
solver, highly organized, and keen attention to detail are key attributes
-Advanced proficiency in Microsoft Office: Word, Excel, PowerPoint
-Capacity to work and thrive in a growing, fast-paced entrepreneurial
organization with a collaborative environment
-High ethical standards and commitment to BSR core values of leadership,
respect, and integrity


BSR is committed to developing an inclusive work environment where diversity
of thought, style, culture, and skill is valued in support of individual
performance and potential, as well as our business goals and mission.